Terms & Conditions

The Crystal Tree is a trading company of The Crystal Tree Therapy Rooms Ltd

This site is dedicated to healing, crystals and spiritual development.

Recommendations never super-cede those of a customer’s medical doctor in relation to holistic treatments. Healing cannot be Guaranteed.
Crystal Healing:
There is no official scientific research to suggest that crystals or any other form of complimentary therapy actually works. When making purchases based on the recommendations you find on this website, no guarantee can be given to successful results following use of any crystals purchased.
Any claims that we make as to the healing properties of crystals are only suggestions drawn from various crystal publications (crystal books) and our own personal experience. Any recommendations are not scientifically proven and they should not replace any licenced medical or psychological treatments. This website is not recommended as a means of diagnosing or treating any illness. All matters concerning physical and mental health should be supervised by a health care practitioner qualified in treating that particular ailment or condition. Any reference to the crystal’s magical or healing properties found within this website or any literature that accompanies our products is merely an interpretation of how they could possibly work.
Clairvoyant Readings:

Clairvoyant readings will not tell you what will or won’t happen nor will they tell you what you should or should not do. What they will do is indicate all the possible futures that lie ahead of you and indicate what it is in your past that has possibly led you to be where you are today. The information you gain from a clairvoyant reading aims to put you back in the driving seat of your own destiny. It may indicate to you, how each decision you make, could effect your future in some way. No psychic can predict the future as we all have free will and have the freedom to choose which path we take. If you don’t like the way your life is going… then only you have the ability to change it.
NB: As the law permits all clairvoyant, tarot, angel and rune readings are for Entertainment Purposes Only. We do not read for anyone under that age of 18. The Crystal Tree makes no guarantees, express or implied, with respect to: the accuracy, relevancy, or quality of information. and does not assume and hereby disclaims or any liability to any person or entity for any loss or damages (including, without limitation, physical, mental, special, indirect, incidental or consequential) caused in regard to any information and/or any suggestion(s) or advice provided to you through this service. by any readers staffed by The Crystal Tree or as a result of your use of this service, regardless of whether resulting from negligence, accident or any other cause whatsoever.


Privacy Policy

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
The Crystal Tree do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
To obtain a refund to your paypal account or credit/debit card, you must contact us within 14 working days of receiving your parcel, then return it to us within the next 14 working days from the date you informed us of its return. If you do not inform us that you are returning your items, they must be received by us within 7 working days from you receiving your parcel. If it is after this time and within 28 days a gift voucher will be issued.
To obtain a cash refund or a refund to your paypal, or credit or debit card; a copy of your original invoice or sales sheet must be enclosed with all returns. If a copy of the original proof of purchase is not enclosed, Gift Vouchers will be issued.
Online orders: All damages must be reported within 48 hours of receiving your goods to obtain a duplicate item or a refund. Items will only be credited provided any damages occurred prior to delivery, or if it is clear that there is a manufacturing fault. Items considered to have been mistreated or damaged through wear and tear cannot be credited or refunded. Items that are considered to have natural flaws are not considered as damaged.
Shop sales: Good are purchased as seen, no responsibility will be taken for damages to goods once items have been taken off the premises.
Returns are sent at the customers expense with no refund being given for postage and packaging. It is recommended that all returns are returned to us by registered mail so that proof of posting is obtained and a signature is needed upon receipt. This proof of postage will be required should you need to make a claim in the event of a parcel being lost in the postal system. No responsibility is taken for items not being returned to us by Royal Mail or other postal operators.
Bespoke Items: Are non refundable due to the time spent in their creation. Damaged items in the postal service will be replaced.
Emails & Mailing Lists

You will automatically be subscribed to our mailing list. However if you do not wish to remain on our mailing list or change how frequently you receive emails, you can change these options or unsubscribe at any time. As standard you will receive a confirmation email, notification that we have received payment and a notification of dispatch. Approx 10 days after your purchase you will receive an email asking you about your purchases. If you have unsubscribed, you will receive no further emails from us until your next purchase.

The Crystal Tree Therapy Rooms Ltd will be the name that appears on your bank statement when buying gifts and vouchers.

All Gift Vouchers are valid for six months from the date of purchase.

NO refunds are given on gift vouchers.

All Treatments must be booked in advance by telephone or by visiting The Crystal Tree.

All our offers are for a limited time, and we may withdraw any offer at any time before purchase.

We review our prices regularly and prices can change without warning up to the time of purchase.

Appointments can be cancelled up to 24 hours before the appointment after which time they will be charged at normal rate.

The Crystal Tree cannot be held responsible for any property left behind at the end of a therapy session.