Privacy Policy
At The Crystal Tree, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains what information we collect when you visit our website, place an order, create an account, contact us or subscribe to our mailing list, how we use that information and the choices you have.
Who We Are
The Crystal Tree is operated by The Crystal Tree Therapy Rooms Ltd.
For the purposes of UK data protection law, we are the data controller responsible for the personal information we collect.
If you have any questions about this Privacy Policy or how we use your information, you can contact us at:
The Crystal Tree
Email: enquiries@the-crystal-tree.co.uk
Information We Collect
Depending on how you use our website, we may collect information including:
- your name
- email address
- telephone number, where provided
- billing and delivery address
- details of orders you place with us
- information associated with your customer account
- correspondence you send to us
- newsletter subscription information
- technical information relating to your use of our website and cookies
We only collect information that is relevant to providing our services, communicating with you and operating our website and business.
When You Place an Order
When you place an order through our website, we use the information you provide to:
- process and fulfil your order
- communicate with you about your purchase
- arrange delivery
- provide customer service
- manage returns or refunds where necessary
- maintain appropriate financial and business records
We process this information because it is necessary to fulfil our contract with you and, where applicable, to comply with our legal obligations.
Payments
Payments for The Crystal Tree are processed securely through SumUp.
We do not store your full payment card details on The Crystal Tree website. Payment information required to complete your transaction is processed by SumUp in accordance with its own security and privacy procedures.
Delivery
We use Royal Mail to deliver our online orders.
To fulfil your order, we may provide Royal Mail with the information necessary to deliver your parcel, such as your name, delivery address and relevant contact information.
We only share information that is necessary for your order to be delivered.
Customer Accounts
You may choose to create an account on The Crystal Tree website.
If you create an account, information such as your name, email address, billing and delivery details and order history may be stored so that you can manage your account and make future purchases more easily.
You are responsible for keeping your account login details secure.
Contacting Us
If you contact us by email or through our website contact form, we will use the information you provide to respond to your enquiry and, where appropriate, to provide customer service.
We may retain correspondence where reasonably necessary to maintain a record of our communication with you or to deal with an ongoing order, enquiry or dispute.
Our Mailing List
You can choose to subscribe to The Crystal Tree mailing list through our website.
When you subscribe, we collect your name and email address so that we can send you news, shop updates, events and other information from The Crystal Tree.
Our mailing list is managed using MailPoet.
We send marketing emails to subscribers who have chosen to receive them. You can unsubscribe at any time by using the unsubscribe link included in our emails.
Cookies
Like most websites, The Crystal Tree website uses cookies and similar technologies.
Some cookies are essential for the website to function correctly. These may be required for features such as the shopping basket, checkout, security and customer accounts.
Other, non-essential cookies may help us understand how visitors use our website and improve their experience.
Where consent is required, non-essential cookies are used according to the choices you make through our cookie consent system. You can choose to accept optional cookies or continue using the website with essential cookies only.
You can also control or remove cookies through your browser settings, although disabling essential cookies may affect some website functions.
Website Analytics
We may use website analytics tools to understand how visitors use The Crystal Tree website. This can help us understand which pages are useful, how visitors find our website and where we can improve it.
Where analytics require the use of non-essential cookies, these are subject to the choices you make through our cookie consent system.
We do not use analytics information to identify individual visitors unnecessarily.
Who We Share Information With
We do not sell your personal information.
We may share information with trusted service providers where this is necessary to operate our website and business, including:
- SumUp for payment processing
- Royal Mail for order delivery
- website and hosting services
- WooCommerce and WordPress services used to operate our online shop
- MailPoet for our mailing list
- professional advisers or authorities where required by law
We only share information where there is a legitimate reason to do so and only to the extent necessary for that purpose.
Some service providers may process information outside the UK. Where this happens, we expect appropriate safeguards to be in place in accordance with applicable data protection law.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Different information may need to be kept for different periods. For example, information relating to purchases and financial transactions may need to be retained to meet accounting, tax or other legal requirements.
We may also retain information where necessary to establish, exercise or defend legal claims.
When information is no longer required, it will be deleted or securely disposed of where appropriate.
Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights relating to your personal information. These may include the right to:
- ask what personal information we hold about you
- request a copy of your personal information
- ask us to correct inaccurate information
- ask us to delete information in certain circumstances
- ask us to restrict how your information is used in certain circumstances
- object to certain uses of your information
- withdraw consent where we rely on consent
- request the transfer of certain information where applicable
These rights do not apply in exactly the same way in every situation, and in some circumstances we may be legally required to retain particular information.
If you would like to exercise any of these rights, please contact us at enquiries@the-crystal-tree.co.uk.
We may need to confirm your identity before responding to a request involving your personal information.
You can find more information about your data protection rights on the Information Commissioner’s Office (ICO) website.
Complaints
If you have any concerns about how we have handled your personal information, please contact us first and we will do our best to resolve the matter.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Further information about your data protection rights is available from the ICO.
Security
We take reasonable steps to protect the personal information entrusted to us and use appropriate technical and organisational measures to help keep it secure.
Our website uses encrypted connections to protect information transmitted between your browser and our website.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Links to Other Websites
Our website contains links to other websites and resources that we think may be useful or interesting.
Once you leave The Crystal Tree website, the privacy practices of the website you visit are governed by that organisation's own privacy policy. We are not responsible for the privacy practices or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal requirements.
The most recent version will always be published on this page.
Last updated: August 2026
Contact Us
If you have any questions about this Privacy Policy or the personal information we hold about you, please contact:
The Crystal Tree
Email: enquiries@the-crystal-tree.co.uk