Where do you ship?
We ship throughout the UK, with delivery options calculated at checkout.
International shipping is also available, but because costs vary considerably depending on the destination, parcel weight and size, we arrange this individually.
If you are outside the UK and would like to place an order, please contact us with the items you are interested in and your country. We will calculate the shipping cost for you before you purchase.
International customers are responsible for any customs duties, taxes or import charges that may apply in their own country.
How long will it take to get my order?
We usually prepare and dispatch orders within 48 hours, Monday to Friday. During particularly busy periods, or when we are away on one of our buying trips, dispatch may take a little longer.
UK orders are normally sent using Royal Mail Tracked 24 or Tracked 48. These services provide tracking, although delivery times are not guaranteed by Royal Mail.
Once your order has been dispatched, you will receive the relevant tracking information so you can follow its journey.
If your parcel has not arrived within the expected timeframe, please contact us and we will be happy to help.
For international orders, delivery times vary depending on the destination and local customs procedures.
How much is shipping?
UK shipping costs are calculated at checkout based on the size and weight of your order.
We use Royal Mail Tracked 24 or Tracked 48 for most UK orders, giving you a tracked service from our shop to your door.
For international orders, shipping is calculated individually based on the destination, parcel weight and size. Please contact us and we'll be happy to provide a shipping quote.
Do you offer free shipping?
We don't build the cost of postage into our product prices in order to offer “free” shipping.
We prefer to keep our crystal and gift prices fair and transparent, with shipping charged separately for each order. This means that when you buy several items together, you pay one delivery charge rather than effectively paying towards postage within the price of every item.
We think that's a fairer way to do it.
How will my order be packaged?
We take great care when packing every order. Louise packs most of our online parcels, carefully wrapping crystals and mineral specimens to help keep them safe on their journey to you.
We often receive lovely comments from customers about how carefully their orders have been packed, which means a great deal to us.
We also believe in avoiding unnecessary waste. Wherever possible, we reuse clean boxes, bubble wrap and other suitable packaging materials that have arrived with us from our suppliers. So your parcel may not always arrive in a brand-new box, but you can be sure it has been packed with care.